I have not received my Incent tokens from my external transfer

All external transfers require that you have a verified email address and mobile (cell) number linked to your account. 

Some reasons that could cause you to not to receive your Incent tokens include:

1. You do not have an email address verified
2. You do not have a mobile (cell) number verified
   • You tried to verify a number that is not a mobile (cell) number. We currently do not support phone numbers that are used as home phone, landline or VOIP numbers. 
   • If you are in the United States or other countries that have a single line for multiple purposes, please ensure that your number can receive SMS messages.
3. You have incorrectly entered in the external wallet address
4. You have entered an external wallet address that is NOT Waves compliant.
5. You are still on a trial plan and not paid at least one subscription fee
6. You have breached our terms and conditions. 

If you are still experiencing difficulties, please submit a support request.